Samantha Oliver
Dracut,MA
Summary
Sales and customer relations professional with 15 years of experience in consultative sales. Proven ability to communicate effectively and assist diverse clients. Expertise in building strong client relationships and collaborating with teams to exceed sales targets. Focused on enhancing customer satisfaction and driving revenue growth.
Overview
13
13
years of professional experience
Work History
Sales Consultant
Woburn Toyota
Woburn, MA
01.2020 - 09.2024
- Greeted incoming customers and provided expert sales and service to drive revenue
- Listen to customers to best understand needs and work closely to make sure all needs are met
- Create positive buying experience from beginning to end
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Worked with fellow sales team members to achieve group targets.
- Fostered relationships with customers to expand customer base and retain business.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Sales Associate
Reds Shoe Barn
Plaistow, NH
04.2011 - 01.2020
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained new team members in cash register operation, stock procedures and customer services.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Education
Associate of Applied Science - Business Administration
Middlesex Community College
Lowell, MA12-2026
Skills
- Consultative Sales
- Product and Service Knowledge
- On-Site Product Demonstration
- Client Account Management
- Customer Retention Abilities
- Customer Needs Assessment
- Account Management
Timeline
Sales Consultant
Woburn Toyota
01.2020 - 09.2024
Sales Associate
Reds Shoe Barn
04.2011 - 01.2020
Associate of Applied Science - Business Administration
Middlesex Community College