Samantha oregel
Cypress,CA
Summary
Dynamic Property Manager with extensive experience at Anza Management, excelling in tenant relations and occupancy management. Proven track record in enhancing tenant satisfaction and streamlining rent collection processes. Skilled in Yardi and Microsoft 360, with exceptional communication abilities and a commitment to operational excellence.
Overview
9
9
years of professional experience
Work History
Property Manager
Anza Management
Cypress
09.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
Property Manager
Public Storage
Pasadena, CA
06.2017 - 06.2020
- Oversaw tenant conduct and enforced measures to ensure property order.
- Conducted weekly checks of property
- Processed auctions for non paid units.
- Facilitated tenant transitions during move-ins and move-outs.
- Handled auction procedures efficiently.
- Did monthly calls for delinquents accounts
- Conducted the cleaning and walk through of the property
- Completed inspections on a monthly basis.
- Handled check processing efficiently.
- Executed bank deposit transactions efficiently.
Customer Service Representative
McDonald's Restaurant
Pasadena, CA
07.2016 - 07.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Schurr High School
Montebello07.2015
Skills
- Property management
- Yardi
- Webchamp
- Microsoft 360
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Administrative support
- Fair housing mandates
- Tenant and eviction laws
- Vendor management
- Multi-family property management
- Property management expertise
- Marketing and advertising
- Maintenance coordination
- Valid California driver's license
- Skilled multi-tasker
- Eviction notices
- Unit vacancies
- Work order monitoring
- Fair housing compliance
- Leasing operations
- Customer relations
- Clear communication
- Data entry
- Critical thinking
- Relationship building
- Decision-making
- Microsoft office
- Property showing
- Administrative leadership
- Monthly fee and payment collection
- Deposits management
- Rent pricing optimization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Property Manager
Anza Management
09.2021 - Current
Property Manager
Public Storage
06.2017 - 06.2020
Customer Service Representative
McDonald's Restaurant
07.2016 - 07.2017
High School Diploma -
Schurr High School