Samantha Pena
The Bronx,NY
Summary
Skilled Guest Advocate with a background in providing excellent guest experiences. Strong communication skills, problem-solving abilities, and commitment to customer satisfaction are used to create positive and welcoming environments. Demonstrated talent for resolving concerns, handling high-volume tasks, and improving overall guest relations.
Overview
5
5
years of professional experience
Work History
Guest Advocate
Target
The Bronx, New York
06.2023 - Current
- Handled guest inquiries and resolved issues promptly and efficiently.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Assisted other departments when needed to maintain efficient operations.
- Answered customer inquiries regarding store policies and procedures.
- Maintained up-to-date knowledge of store promotions and advertised items.
Crew Member
Chipotle
The Bronx, New York
11.2021 - 01.2022
- Assisted customers by taking orders and answering questions about menu items.
- Monitored food safety standards and handled products according to guidelines.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Park Groundskeeper
Phipps Neighborhoods
The Bronx, New York
07.2021 - 08.2021
- Removed debris and litter from walkways, gardens, and recreational areas daily.
- Supported community events by preparing outdoor spaces for gatherings and activities.
- Assisted with planting, pruning, and fertilizing trees and shrubs throughout the community.
- Maintained cleanliness and order in outdoor spaces using various landscaping tools.
Food Pantry Volunteer
Local Community Food Bank
The Bronx, New York
05.2021 - 06.2021
- Managed inventory by tracking food supplies and restocking shelves regularly.
- Maintained cleanliness and organization of pantry space for safe operations.
- Engaged with community members to promote awareness of available resources.
- Documented client interactions to ensure compliance with pantry policies and procedures.
- Received deliveries of donations and orders, unloading items and assisting with classification and placement onto shelves.
Education
Bachelor of Arts - Psychology
East Bronx Academy For The Future
Bronx 01-2026
Skills
- Customer service
- Cash handling
- Store policy knowledge
- Problem solving
- Team collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Guest Advocate
Target
06.2023 - Current
Crew Member
Chipotle
11.2021 - 01.2022
Park Groundskeeper
Phipps Neighborhoods
07.2021 - 08.2021
Food Pantry Volunteer
Local Community Food Bank
05.2021 - 06.2021
Bachelor of Arts - Psychology
East Bronx Academy For The Future