Samantha Peterson
Monroeville,PA
Summary
Very kind and outgoing, creates a safe space for everyone. Experienced in customer service and some leadership experience. Effective at operating in fast-paced, demanding settings. Specializing in sales and service, training new employees in successful promotional strategies and how to capitalize on upsell opportunities. Expertise in POS systems and restocking inventory, keeping areas clean and tidy and correctly processing payments.
Overview
6
6
years of professional experience
Work History
Barista Trainer
Starbucks
Monroeville
10.2023 - Current
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Developed detailed lesson plans to ensure consistent delivery of training materials.
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
- Facilitated open dialogue between trainers and employees regarding job expectations, policies, and procedures.
- Evaluated employee progress throughout the course of their training program.
- Ensured compliance with local health regulations related to food preparation, storage, sanitation.
- Prepared reports summarizing the results of each training session.
Assistant General Manager
Taco Bell
Altoona, Pennsylvania
05.2023 - 10.2023
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Shift Supervisor
Starbucks
Monroeville
11.2020 - 05.2023
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Team Member
Sheetz
Altoona, Pennsylvania
06.2020 - 07.2021
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Monitored expiration dates on food items for freshness assurance.
- Developed positive customer relationships through friendly greeting and excellent service.
- Addressed customer needs, responding to specific requests.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Team Member
AMC Theatres
Altoona, Pennsylvania
07.2018 - 07.2021
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Collaborated with team members to maximize productivity and efficiency.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Greeted customers upon entering the store with friendly demeanor.
- Recognized potential theft situations and alerted supervisor immediately.
- Participated in training sessions for new employees when needed.
- Developed positive customer relationships through friendly greeting and excellent service.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZ06-2027
Skills
- Sales proficiency
- Training background
- POS System Operation
- Cash Handling
- Friendly and outgoing
- Problem-solving abilities
- Adaptability and Flexibility
- Time Management
- Reliability
- Decision-Making
- Leadership experience
- Health and safety compliance
- Attention to Detail
- Positive and professional
- Exceptional customer service
- Solid problem solver
Timeline
Barista Trainer
Starbucks
10.2023 - Current
Assistant General Manager
Taco Bell
05.2023 - 10.2023
Shift Supervisor
Starbucks
11.2020 - 05.2023
Team Member
Sheetz
06.2020 - 07.2021
Team Member
AMC Theatres
07.2018 - 07.2021
Bachelor of Arts - Business Administration
Arizona State University