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Samantha Plymel
Mansfield,GA
Summary
Detail-oriented Front Office Coordinator with extensive experience in managing schedules, appointments and facilitating communication between staff and customers. Committed to optimizing office workflows and delivering exceptional customer service.
Overview
7
7
years of professional experience
Work History
Front Office Coordinator
Primary Care North
Monticello, GA
08.2023 - 03.2026
- Served as first point of contact in a professional and friendly manner.
- Coordinated patient appointments and managed scheduling to optimize office workflow.
- Facilitated communication between medical staff and patients, enhancing service delivery.
- Implemented electronic health record management systems to improve data accuracy and retrieval.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Improved patient relations by addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Developed strong relationships with patients, providing support and assistance throughout their visit.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
Hygiene Coordinator
Amelia Dental Group
Fernandina Beach, FL
11.2020 - 08.2023
- Responsible in keeping schedule filled
- Managed 10 Hygienist schedules
- Managed 2 Hygiene Coordinators
- Completed check-in/ check-out of patients
- Scheduled upcoming appointments, emailed referrals and x-rays
- Completed month-end reports
- Verified insurance claims
- Scheduled restorative appointments
- Balanced end of day payments
Bookkeeper
K-Bay Radio
Kingsland, GA
08.2019 - 11.2020
- Managed accounts payable and receivable, ensuring timely payments and accurate record-keeping.
- Reconciled bank statements monthly to maintain financial integrity and accuracy in reporting.
- Prepared detailed financial reports for management.
- Maintained and processed invoices, deposits, and money logs.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments.
Education
High School Diploma -
Jasper County Comprehensive High School
Monticello, GASkills
- Customer service
- Reception duties
- Front office management
- Insurance verification
- Patient relations
- Document management
- Scheduling appointments
- Opening and closing offices
- Sensitive information handling
- Basic accounting
- Exceptional communication
- Mail sorting
- Phone and email etiquette
Timeline
Front Office Coordinator
Primary Care North
08.2023 - 03.2026
Hygiene Coordinator
Amelia Dental Group
11.2020 - 08.2023
Bookkeeper
K-Bay Radio
08.2019 - 11.2020
High School Diploma -
Jasper County Comprehensive High School