SAMANTHA QUINTANILLA

Managed a high-demand multifamily community overseeing daily operations, resident relations, occupancy goals, vendor coordination, budgeting, and team leadership. Successfully maintained property performance through staffing shortages, capital constraints, and operational challenges while prioritizing resident satisfaction and asset preservation.

• Enhance operational efficiency and resident satisfaction.
• Led site rehabilitation efforts to sustain curb appeal, property upkeep and quality.
• Developed and implemented strategic budgeting plans to operate within budget and maintain accruals.
• Conducted weekly reviews of KPIs, driving continuous improvement initiatives.
• Fostered team development and collaboration, resulting in high-performing teams and lasting impact in resident retention.

• Facilitate site acquisition and audit.
• Lead staff hiring/training and developed initiatives to enhance team performance.
• Collaborate with Project Manager on site renovations and turnover processes for full site renovation.
• Drive resident relations and retention strategies to improve satisfaction.
• Execute marketing outreach and community engagement initiatives while communicating with efforts with marketing director.

• Led interior and exterior renovation projects, enhancing property aesthetics and value.
• Generated and analyzed weekly reports for owner, ensuring transparency and accountability.
• Drove achievement of financial targets through effective community budget management.
• Identified growth opportunities to optimize income and occupancy rates.
• Enforced staff and resident policies to maintain property standards and community satisfaction.

• Maintained $0 delinquency while managing lease violations and ensuring compliance with property regulations.
• Processed final statements, executed collections and evictions.
• Trained and mentored leasing staff, enhancing team performance and leasing efforts.
• Completed month-end reporting, providing insights for management decision-making.

• Marketed and showcased luxury units to prospective residents.
• Built and maintained strong resident relationships to enhance retention.
• Managed comprehensive resident files and documentation.
• Conducted market surveys and utilized data to optimize leasing strategies.
• Collaborated with maintenance teams to ensure property upkeep and resident satisfaction.