Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Samantha Sabol

Louisville,Ky

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances candidate experiences by employing service-oriented behaviors, understanding candidate desires, ad providing customized solutions to build loyalty. Brings excellent organizational skills and talent for overcoming candidate objections. Self-motivated and true team player.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Robert Half (Checkr)
Louisville, KY
05.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing candidate needs and resolving concerns.
  • Answered candidates telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to candidates, paying attention to special needs or wants.
  • Educated candidates about their background checks.
  • Met customer call guidelines for service levels, handle time and productivity.

Client Service Representative

Wen-Parker
Louisville, KY
06.2020 - 04.2021
  • Monitored client accounts and maintained up-to-date contact information.
  • Prepared documents for scanning by removing staples and sorting in correct order.
  • Verified data accuracy by consistently reconciling work with documentation.
  • Safeguarded data accessibility through effective file management and organization.
  • Minimized errors by contacting document owners to resolve questions, inconsistencies, and missing data.
  • Identified and corrected data entry errors using established quality control methods.
  • Staged documents for destruction in secure shred containers following entry and quality control.
  • Maintained accurate files by documenting daily work completed in Excel.
  • Fulfilled orders accurately using pick lists, order management software, and RF scanners.

Truck Loader

FedEx
Louisville, KY
12.2019 - 07.2020
  • Loaded shipments into place on trucks.
  • Prioritized packages.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Assembler

Santa Rosa Systems Inc.
Louisville, KY
10.2019 - 11.2019
  • Minimized errors through effective quality control processes and skilled use of equipment.
  • Used various machines, measuring devices, and hand tools to accomplish assembly tasks.
  • Produced quality work by following manufacturing instructions and customer specifications.

Production Line Assembly Worker

GE
Louisville, KY
05.2019 - 10.2019
  • Inspected line continuously and removed deficient products for rework or reclamation.
  • Used various machines, measuring devices, and hand tools to accomplish assembly tasks.
  • Minimized errors through effective quality control processes and skilled use of equipment.
  • Inventoried tools, parts, and supplies and contacted team leader for replenishment.
  • Boosted team efficiency by learning all roles and rotating through positions.
  • Reported on production activities and levels to management each day.
  • Promoted safety and productivity by keeping work areas clean and organized.

Picker & Packer

Toll
Louisville, KY
06.2017 - 05.2018
  • Fulfilled orders accurately using pick lists, order management software, and RF scanners.
  • Minimized errors by marking materials with identifying information.
  • Prevented injuries by consistently following safety behavior requirements and correctly operating equipment.
  • Helped coordinate efficient loading of outgoing trucks by helping with proper weight calculations and load
    distribution.
  • Verified shipments by checking received items against invoices.

Leader

Premier Motorworkz
Louisville, KY
08.2015 - 04.2016
  • Verified employee performance, checking each job and retraining or disciplining to correct problem.
  • Handled administrative needs, including setting schedules, administering payroll, and coordinating equipment maintenance.
  • Protected team members from unnecessary risks by mandating use of protective equipment.
  • Oversaw work of 8 employees each day, monitoring activities and assigning tasks to cover demands.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

Picker Packer

FCI
Louisville, KY
08.2014 - 06.2015
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
  • Fulfilled orders accurately using pick lists, order management software, and RF scanners.
  • Minimized errors by marking materials with identifying information.
  • Supported efficient and accurate order fulfillment through attention to detail and knowledge of inventory
    locations.

Education

High School Diploma -

Jefferson County High School
Louisville, KY
05.2010

Skills

  • Building Customer Trust and Loyalty
  • Data Entry
  • Communication
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Client Services
  • Work Independently
  • Organizational Skills
  • Decision-Making Abilities
  • Leadership

Timeline

Customer Service Representative

Robert Half (Checkr)
05.2021 - Current

Client Service Representative

Wen-Parker
06.2020 - 04.2021

Truck Loader

FedEx
12.2019 - 07.2020

Assembler

Santa Rosa Systems Inc.
10.2019 - 11.2019

Production Line Assembly Worker

GE
05.2019 - 10.2019

Picker & Packer

Toll
06.2017 - 05.2018

Leader

Premier Motorworkz
08.2015 - 04.2016

Picker Packer

FCI
08.2014 - 06.2015

High School Diploma -

Jefferson County High School

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