Samantha Welch
Bakersfield,CA
Summary
Accomplished Front Office Coordinator with a proven track record at Terrio Physical Therapy & Fitness, enhancing patient relations and streamlining office operations. Expert in Microsoft Office and customer service, adept at multitasking and organization. Demonstrated success in improving process efficiency and fostering positive environments, significantly boosting patient satisfaction.
Overview
10
10
years of professional experience
Work History
Front Office Coordinator
Terrio Physical Therapy & Fitness
09.2017 - Current
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed approximately 30 incoming calls, emails and faxes per day, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
Food Service Worker
Kern Medical
09.2016 - 09.2017
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Greeted customers at counter to fulfill requests and answer questions.
Food Server
IHOP
03.2014 - 02.2016
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Education
Medical Assistant Diploma - Medical Assisting
UEI College
Bakersfield, CA09.2017
High School Diploma -
Bakersfield Adult Schools
Bakersfield, CA05.2015
Skills
- Customer service expertise
- Customer Service
- Reception duties
- Front Office Management
- File Organization
- Office Organization
- Patient Relations
- Scheduling appointments
- Opening and closing offices
- Phone and Email Etiquette
- Microsoft Office
- Multitasking and Organization
Timeline
Front Office Coordinator
Terrio Physical Therapy & Fitness
09.2017 - Current
Food Service Worker
Kern Medical
09.2016 - 09.2017
Food Server
IHOP
03.2014 - 02.2016
Medical Assistant Diploma - Medical Assisting
UEI College
High School Diploma -
Bakersfield Adult Schools
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