Samantha Wilson
Grenada ,MS
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
The University of Mississippi Medical Center
02.2022 - Current
- Answer inbound calls and place outbound calls to patients using automated dialers, handling inquiries with empathy and efficiency.
- Assists patients with account management, including setting up payment arrangements for unpaid balances and processing credit card payments over the phone.
- Identifies and collects updated insurance information from patients, supporting accurate billing and account management.
- Conducts thorough research on insurance 'Explanation of Benefits' to clarify payment details and respond to patient inquiries on coverage and payment issues.
- Screens patients for eligibility for charitable aid.
- Manages client accounts across multiple patient account systems and payment portals, ensuring accurate and timely updates in account notes.
- Adapts to evolving procedures and maintains compliance with company guidelines, contributing to effective issue resolution.
- Consistently meets specified collection and productivity goals, achieving key performance metrics set by management.
Credit and Collection Manager
Mariner Finance
03.2018 - 02.2022
- Developed and implemented new credit policies and procedures to ensure compliance with company guidelines.
- Negotiated payment plans with delinquent customers while ensuring compliance with company policy.
- Resolved customer disputes promptly.
- Conducted periodic reviews of existing accounts to identify areas of risk or non-compliance.
- Evaluated customer payment histories and credit ratings to determine suitability.
Customer Service Representative
Advance America
05.2015 - 03.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Delivered top-notch customer service to efficiently address complaints.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Delivered technical support and resolved customer issues.
Education
High School Diploma -
Maranatha Christian Academy
Skills
- Billing statement processing
- Healthcare documentation
- Medical record requests
- Organizational standards
- HIPAA protocol adherence
- Administrative supervision
- Scheduling
- Database coordination
Timeline
Patient Care Coordinator
The University of Mississippi Medical Center
02.2022 - Current
Credit and Collection Manager
Mariner Finance
03.2018 - 02.2022
Customer Service Representative
Advance America
05.2015 - 03.2018
High School Diploma -
Maranatha Christian Academy
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