Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

Samantha Wolfe

Wooster

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Lifestyle Home Furnishings
10.2022 - 09.2023
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
  • Answered customer questions and addressed problems and complaints in person and via phone
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Sales Manager

Aarons Sale and Lease
05.2022 - 10.2022
  • Managed daily operations of sales department, including supervision of staff members
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
  • Established relationships with key clients, while maintaining existing customer base
  • Maintained professional network of potential clients and business opportunities.

Account Manager

Aaron's Sales and Lease
02.2017 - 05.2022
  • Managed multiple accounts simultaneously while meeting deadlines
  • Developed and maintained relationships with key accounts to ensure customer satisfaction
  • Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs
  • Built and maintained productive relationships with customers and internal partners.

General Manager

Aaron's Sales and Lease
03.2014 - 04.2017
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery
  • Trained employees on duties, policies and procedures
  • Recruited, interviewed and hired qualified staff for open positions
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Education

High School Diploma -

Norwayne High School
Creston, OH
05.1999

Skills

  • Customer Relations
  • Business Development
  • Records Management
  • Loss Prevention
  • Problem-Solving
  • Customer Service and Engagement
  • Attention to Detail
  • Scheduling Coordination
  • Issue Resolution
  • Budgeting and Cost Control

Activities

I am a Leader for my daughters Girl Scout Troop. I help organize and coordinate events for our group both for fun and educational purposes.

References

References available upon request.

Timeline

Assistant Store Manager

Lifestyle Home Furnishings
10.2022 - 09.2023

Sales Manager

Aarons Sale and Lease
05.2022 - 10.2022

Account Manager

Aaron's Sales and Lease
02.2017 - 05.2022

General Manager

Aaron's Sales and Lease
03.2014 - 04.2017

High School Diploma -

Norwayne High School

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Samantha Wolfe