Samatha reynolds
Albany,GA
Summary
Motivated individual with a strong background in customer service and cash handling. Known for training new team members and maintaining high operational standards. Ready to contribute to a dynamic team focused on delivering exceptional guest experiences.
Overview
2
2
years of professional experience
Work History
Crew Member
Dairy Queen Grill & Chill
Sylvester, Georgia
02.2024 - 08.2025
- Served customers with a friendly attitude and efficient service.
- Handled cash transactions accurately at the register.
- Collaborated with team members to ensure smooth operations during busy hours.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Drove team success by quickly completing assigned tasks.
- Upheld high standards of productivity and quality in operations.
Head Cashier
Mikes Country Store
Albany, Georgia
05.2023 - 01.2024
- Supervised daily cash register operations and managed cash handling procedures.
- Trained new cashiers on customer service standards and store policies.
- Assisted customers with transactions, refunds, and inquiries to enhance satisfaction.
- Maintained organized cash drawers and performed regular till reconciliations.
- Implemented effective communication between the front end and management teams.
- Resolved customer complaints promptly, ensuring a positive shopping experience.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
Education
Bachelor of Arts - Marketing Management
Albany Technical College
Albany, Georgia, GA05-2027
High School Diploma -
Worth County High School
Sylvester, GA05-2024
Skills
- Customer service
- Cash handling
- Team collaboration
- Employee training
- Communication skills
- Problem resolution
Timeline
Crew Member
Dairy Queen Grill & Chill
02.2024 - 08.2025
Head Cashier
Mikes Country Store
05.2023 - 01.2024
Bachelor of Arts - Marketing Management
Albany Technical College
High School Diploma -
Worth County High School