Open To Work
Samberley Drake
Pleasanton
Work Preference
Summary
Experienced property manager specializing in tenant relations, maintenance coordination, and safety compliance. Focused on improving operational efficiency and tenant satisfaction through effective complaint resolution and optimized processes.
Overview
12
12
years of professional experience
Work History
Property Manager
Mission Rd Mini Storage
San Antonio
09.2024 - 06.2026
- Managed daily operations of storage facility to ensure optimal functionality.
- Coordinated maintenance requests and scheduled repairs to ensure timely resolutions for tenants.
- Conducted regular inspections to uphold property safety and security standards.
- Facilitated rental agreements and payment processing to streamline customer onboarding.
- Addressed customer inquiries and concerns to strengthen satisfaction and loyalty.
- Maintained cleanliness and organization of storage units and common areas.
- Implemented inventory tracking system for effective management of unit availability.
- Trained new staff on company policies and procedures for consistency.
- Assisted customers with rental agreements and payment processing.
- Resolved customer inquiries and concerns with professionalism and care.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
Manager
Donut Palace
Pleasanton
05.2014 - 09.2024
- Oversaw daily operations, ensuring efficiency and adherence to quality standards.
- Managed inventory levels, balancing supply with demand to minimize waste.
- Monitored staff performance, addressed issues, and provided coaching to enhance service quality.
- Resolved customer complaints promptly to uphold positive brand image.
- Developed promotional strategies that increased customer engagement and sales.
- Trained new employees in customer service and food safety protocols.
- Negotiated contracts with vendors to enhance service delivery and reduce costs.
- Ensured compliance with health regulations, laws, and industry standards.
Education
High School Diploma -
Wall High School
Wall, TX06-1989
Skills
- Property management
- Lease administration
- Lease negotiation
- Tenant relations
- Facility management
- Maintenance coordination
- Safety compliance
- Inventory management
- Client relationship management
Timeline
Property Manager
Mission Rd Mini Storage
09.2024 - 06.2026
Manager
Donut Palace
05.2014 - 09.2024
High School Diploma -
Wall High School