Samer Ali
Danbury,CT
Summary
Friendly Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs. Energetic bringing years as experience as collaborative and responsible team player. Consistently requested by patrons due to level of care, precision and attention to comfort.
Overview
13
13
years of professional experience
Work History
Sales Associate
Macy’s
10.2023 - Current
- Area specific in Women Shoes department
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Nail Technician
Yes Nail & Spa
05.2023 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Used gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
Retail Sales Associate
Custom World
01.2023 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
Operations Manager
EWA Group
12.2017 - 12.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Rout surveying for transportation plans.
- Make sure that everything works under safety conditions.
Head Cashier
Marseille Group
05.2013 - 10.2013
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Cashier
Marseille Group
05.2012 - 10.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
No Degree -
Zahran Language School
Alexandria, EgyptSkills
- Client Needs Assessment
- Company Guidelines
- Problem-Solving Skills
- Product Knowledge
- Cash Register Operations
- Front Desk Management
- Time Management
- Relaxation Techniques
- Team Collaboration
- Clean Equipment
- Schedule Maintenance
Languages
Arabic
Native or Bilingual
English
Professional Working
Tagalog
Elementary
Spanish
Elementary
Timeline
Sales Associate
Macy’s
10.2023 - Current
Nail Technician
Yes Nail & Spa
05.2023 - Current
Retail Sales Associate
Custom World
01.2023 - 05.2023
Operations Manager
EWA Group
12.2017 - 12.2022
Head Cashier
Marseille Group
05.2013 - 10.2013
Cashier
Marseille Group
05.2012 - 10.2012
No Degree -
Zahran Language School
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