Samuel Lamas
Draper,UT
Summary
Bilingual customer service professional with a proven track record in brand representation and team leadership, contributing to high customer satisfaction and efficient operations.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Shift Lead
Costa Vida
Draper, Utah
06.2024 - 08.2026
- Oversaw daily operations, ensuring efficient service and adherence to quality standards.
- Coordinated taking orders and food preparation while managing multiple tasks in a fast-paced environment.
- Trained new staff on food preparation and customer service techniques to enhance team performance.
- Managed customer satisfaction through effective handling of inquiries and recommendations.
- Provided customer service in Spanish and English while supporting customer satisfaction and recommendations.
- Worked with coworkers to serve food quickly while keeping quality high.
Education
High School Diploma -
Alta High School
Sandy, UT05-2026
Skills
- Inventory management
- Employee training
- Team leadership
- Customer service
- Bilingual communication
- Effective communication
- Conflict resolution
Affiliations
- Rock Climbing
- Snowboarding
- Backpacking in the Utah Backcountry
Certification
- Seal of Biliteracy (2025)
- Food Handler's Permit
Timeline
Shift Lead
Costa Vida
06.2024 - 08.2026
High School Diploma -
Alta High School