Samonica Rann
Harrisburg,IL
Summary
Dedicated Service and Parts Manager with proven success in enhancing service delivery and operational efficiency. Expertise in parts ordering, labor management, and team leadership drives improved customer satisfaction.
Overview
26
26
years of professional experience
Work History
Service and Parts Manager
Little Tractor and Equipment
Marion, IL
08.2021 - Current
- Managed and maintained retail tool inventory.
- Managed parts counter and coordinated service for both tractor, lawn mower, and small engine repairs.
- Coordinated with the parts and service departments in our other stores for transfers.
- Managed inventory for parts and equipment, ensuring optimal stock levels and availability.
- Oversaw scheduling of service appointments, improving customer satisfaction through timely service delivery.
- Trained and mentored staff on best practices for service procedures and equipment handling.
- Developed strategies to reduce turnaround time for repairs, enhancing operational efficiency.
Owner
Rann Welding and Industrial Equipment
Harrisburg, IL
02.2000 - 12.2018
- Supplied local coal mines with welding and industrial equipment. New and Used.
- Handled all aspects of the business from accounting, sales, purchasing.
- Managed multiple employees.
Education
Associate of Science - Business Management
Southeastern Illinois College
Harrisburg, IlSkills
- Parts ordering
- Operational efficiency
- Labor management
- Customer relations
Timeline
Service and Parts Manager
Little Tractor and Equipment
08.2021 - Current
Owner
Rann Welding and Industrial Equipment
02.2000 - 12.2018
Associate of Science - Business Management
Southeastern Illinois College