Samson Ly
Glendale Heights,IL
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
Work History
Server
Flat Top Grill
02.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Customer Service Associate
Amazon
07.2018 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Server
Giordano
04.2022 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Bachelor of Arts - Finance
University of Chicago
Chicago, IL08.2024
High School Diploma -
Glenbard East
Lombard, IL08.2019
Skills
- Order Accuracy and Delivery
- High-Volume Dining
- Cash Handling
- Ordering Procedures
- Menu Item Recommendation
- Pos Operation
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Flat Top Grill
02.2023 - Current
Server
Giordano
04.2022 - 03.2023
Customer Service Associate
Amazon
07.2018 - 04.2023
Bachelor of Arts - Finance
University of Chicago
High School Diploma -
Glenbard East
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