Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel McClung

Houston

Summary

Dynamic Guest Service Representative with a proven track record at UNFI, excelling in customer service and payment processing. Skilled in resolving guest complaints and fostering loyalty, I leverage strong interpersonal skills to enhance customer satisfaction and drive repeat business. Detail-oriented and adept at managing transactions, I ensure a seamless guest experience. I am currently looking to change careers and work on the security field.

Overview

1
1
year of professional experience

Work History

Guest Service Representative

UNFI
07.2025 - Current
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Sales Associate

Kroger's Grocery
10.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Nightclub Bouncer

New Time Security
05.2024 - Current
  • Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
  • Checked IDs and closely examined patrons' faces to verify age.
  • Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
  • Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.

Education

Camp Shelby
Houston, TX
06.2019

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Payment processing
  • Food and beverage area setup
  • Basic accounting

Timeline

Guest Service Representative

UNFI
07.2025 - Current

Sales Associate

Kroger's Grocery
10.2024 - Current

Nightclub Bouncer

New Time Security
05.2024 - Current

Camp Shelby

Similar Profiles

CREATE PROFILE