Samuel Patterson
Safeway
Foster City,California
5
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals. Strives to continue development of professional workplace leadership, and the ability to create an engaging environment for coworkers. Demonstrates exceptional communication skills and an ability to make critical decisions during unforeseen challenges.
Work History
Assistant Store Director
3 Years- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Collaborated with the Store Director to develop and execute strategic plans for store growth using sales data and other relevant metrics.
- Developed a positive store culture by fostering open communication and promoting teamwork among employees.
- Assisted with new hire training to bring them into the company culture, while aligning them with company goals.
- Empowered employees through ongoing coaching and development opportunities leading to higher productivity, as measured by sales/unit targets.
- Ensured compliance with company policies and procedures as well as local, state, and federal regulations governing retail operations.
- Successfully passed both internal and external food safety and safety audits regularly.
- Implemented effective loss prevention strategies, reducing shrinkage and increasing overall profitability by controlling ordering and monitoring inventory levels coming in.
- Mentored 3 'Third Persons' leading to internal promotions.
- Enhanced overall shopping experience by addressing customer inquiries promptly and assisting them in making informed purchasing decisions.
- Oversaw scheduling - maintaining adequate staff coverage while minimizing labor costs, using scheduling software and projection tools to properly plan for weekly sales.
- Maintained a clean, safe, and organized store environment for both customers and employees.
- Conducted daily inventory analysis to ensure adequate in stock conditions.
- Conducted semi-annual, total store physical inventory counts, utilizing company specific software and tools to 'true up' our weekly inventory build cycles.
- Led multiple 'drive up and go' home shopping teams from 3 different stores to success based on company metrics.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Worked closely with peers and district leadership to update and improve a single store for our semiannual district "Show and Tell" on multiple successive occasions.
- Used Microsoft Excel to build tools that help interpret data sets from Power BI into easy to consume information for my supervisors and peers that is now being used across districts.
- Assisted my in-store teams with a recent overhaul in technological processes - ordering and inventory control on tablets as opposed to using a Telxon (vintage portable data terminal/barcode reader)
Third Person
8 Months- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Developed refinements to streamline closing processes.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled sensitive customers and vendor clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Created exciting merchandise displays to catch attention of store customers.
P.I.C.
1 Year- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Designed, constructed, and placed displays in effective areas to attract customers and promote sales
- Addressed customer complaints and requests through resolution or escalation to higher management
- Ordered products for changing Endcap and other perimeter displays
- Created price tags for items missing price tags and for new items
Bookkeeper/Customer Service Representative
11 Months- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Produce Clerk
6 Months- Received and unloaded new items upon delivery and checked products for damage.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Kept sales floor neat, clean and free from debris.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Checked for outdated and overripe grocery items and removed from inventory.
Education
No Degree - Audio Engineering
High School Diploma
Skills
Customer Service
Team Management
Special Assignments
Team Productivity
Resolving Complaints
Following Supervisor Instructions
Work Planning and Prioritization
Problem Resolution
Safe Work Methods
Consulting Supervisors
Accounting and Bookkeeping
Timeline
Assistant Store Director
Safeway
10.2023 - CurrentRead More
Third Person
Safeway
02.2023 - 10.2023Read More
P.I.C.
Safeway
02.2022 - 02.2023Read More
Bookkeeper/Customer Service Representative
Safeway
02.2022 - 01.2023Read More
Produce Clerk
Safeway
08.2021 - 02.2022Read More
Santa Barbara City College
No Degree from Audio Engineering
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Newbury Park High School
High School Diploma
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