Samuel Viereck
San Antonio,TX
Summary
Adept at relationship building and customer service, I leveraged these skills at Walmart to enhance shopping experiences through personalized service, achieving notable customer satisfaction. As a Shift Manager at Jimmy Johns, I drove team performance and service excellence, demonstrating strong decision-making and marketing acumen to spur growth and efficiency.
Overview
11
11
years of professional experience
Work History
Digital Personal Shopper
Walmart
Sioux Falls, South Dakota
01.2021 - 12.2024
- Assisted in selecting items according to customer preferences.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
- Assisted teammates with daily tasks during peak periods.
- Researched products and pricing to ensure accuracy of orders.
Shift Manager
Jimmy Johns Gourmet Subs
Vermillion, SD
01.2018 - 12.2019
- Coached employees on interactions with customers to drive exceptional service.
- Resolved conflicts between employees or customers in a professional manner.
- Upheld company standards and compliance requirements for operations.
- Helped employees accomplish tasks during peak periods.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
Line Cook/Shift Manager
Little Italy's
Vermillion, South Dakota
06.2014 - 12.2017
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Communicated effectively with other staff members regarding orders and menu changes.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
- Trained new team members on proper meat and vegetable preparation techniques.
Education
BBA - Business Administration
University of South Dakota
Vermillion, SD12-2017
Skills
- Advertising and marketing
- Customer service
- Relationship building
- Attention to detail
- Verbal and written communication
- Decision-making
Timeline
Digital Personal Shopper
Walmart
01.2021 - 12.2024
Shift Manager
Jimmy Johns Gourmet Subs
01.2018 - 12.2019
Line Cook/Shift Manager
Little Italy's
06.2014 - 12.2017
BBA - Business Administration
University of South Dakota
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