Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samyra Armstrong

Phoenix,AZ

Summary

Results-driven professional with experience in retail and call center environments. Known for strong analytical problem-solving skills and effective time management, contributing to enhanced customer experiences and efficient transaction processing.

Overview

2
2
years of professional experience

Work History

Sales Associate

Burlington
Phoenix, AZ
05.2025 - Current
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Processed transactions efficiently using point-of-sale systems to ensure accurate sales records.
  • Maintained organized merchandise displays, optimizing presentation for increased customer engagement.
  • Collaborated with team members to meet daily sales targets through effective communication and teamwork.
  • Monitored inventory levels, conducting stock checks and coordinating replenishment as needed.
  • Resolved customer complaints promptly, fostering positive relationships and encouraging repeat business.

Call Representative

IntouchCX
Mesa, AZ
09.2023 - 04.2025
  • Organized and managed appointment scheduling to optimize workflow.
  • Systematically logged every call to uphold quality standards and metrics compliance.
  • Supported account management efforts to ensure client satisfaction and retention.
  • Collaborated with users to identify and rectify software malfunctions, improving overall user experience.
  • Managed high volume inbound calls with professionalism and efficiency.
  • Assisted customers in resolving inquiries and complaints effectively.
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.

Education

High School Diploma -

Phoenix Union Digital
Phoenix, AZ

Skills

  • Cash handling
  • Effective team collaboration
  • Effective time management
  • Analytical problem-solving
  • Proficient in fast-paced environments
  • Strong ability to manage multiple tasks
  • High-quality customer service

Timeline

Sales Associate

Burlington
05.2025 - Current

Call Representative

IntouchCX
09.2023 - 04.2025

High School Diploma -

Phoenix Union Digital
Samyra Armstrong