Sanaa Thompson
Greenbelt,MD
Summary
Welcoming Front Desk Associate with 4 years of experience in hospitality. Ample knowledge of customer relations and commitment to servicing. Successful at multitasking and balancing.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Courtyard By Marriott
- Greet incoming guest at the front desk and provided information.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Check guest in and out.
- Manage/create reservations.
- Answer phone calls & transfer to the appropriate department.
- Solve any guest issues/discrepancies.
- Collect form of payment/post charges.
- Keep open communication with all departments.
- Keep up with brand standards/policy.
Front Desk Guest Service Ambassador
Woodspring Suites
10.2022 - 01.2024
- Check guest in and out.
- Answer phone calls promptly and assist.
- Assist guest with any issues, concerns or any discrepancies.
- Keep track of occupancy and availability.
- Create reservations.
- File folios and receipt's
- Manage guest conflict.
- Trained new-hire's.
- Collect payment from guest.
- Create housekeeping boards through excel.
Sales Associate
ViVi Trendsetter
05.2021 - 09.2022
- Greet incoming customers.
- Operate cash register.
- Maintain clients and help style.
- Keep up floor appearance.
- Dress mannequins.
- Tag and sensor new inventory.
Hostess
TGI Fridays
03.2021 - 04.2022
- Seat guest according to seating chart.
- Stock items as needed.
- Pack To-Go orders.
- Manage wait-list.
- Create reservations.
Education
High School Diploma -
Penn Foster High School
Scranton, PASkills
- Problem-solving skills
- Listening Skills
- Guest Relations
- Scheduling
- Credit card handling
- Conflict Management
- Customer Service
- Credit and cash payments
- Guest Services
- POS Systems
- Reservations
Timeline
Front Desk Guest Service Ambassador
Woodspring Suites
10.2022 - 01.2024
Sales Associate
ViVi Trendsetter
05.2021 - 09.2022
Hostess
TGI Fridays
03.2021 - 04.2022
Front Desk Associate
Courtyard By Marriott
High School Diploma -
Penn Foster High School
Similar Profiles
Jenina DayaoJenina Dayao
Hotel Night Auditor at Marriott International, Inc. Courtyard by MarriottHotel Night Auditor at Marriott International, Inc. Courtyard by Marriott
James F. BrockingtonJames F. Brockington
Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.
Diamonique HayesDiamonique Hayes
Front Desk Receptionist at Courtyard by MarriottFront Desk Receptionist at Courtyard by Marriott
Arin DattaArin Datta
Guest Service Associate at Courtyard By Marriott, HebbalGuest Service Associate at Courtyard By Marriott, Hebbal
George MooreGeorge Moore
Insight Global at Insight GlobalInsight Global at Insight Global