Sandra Day-Canovas
North Brookfield,MA
Summary
Customer-focused Eyewear Specialist with 30+ years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales.
Overview
30
30
years of professional experience
Work History
Licensed Dispensing Optician
MEC/Reliant Medical Group
Holden, MA
11.2005 - Current
- Assisted customers in selecting frames that best suit their facial features and style preferences.
- Performed measurements of patients' eyes for lenses.
- Verified accuracy of all completed orders prior to release to customers.
- Explained the benefits of various lens designs, materials and coatings.
- Adjusted eyeglasses, making minor repairs as necessary, to ensure proper fit and comfort levels for clients.
- Attended continuing education classes to stay abreast with changing trends in the industry.
- Provided training sessions for new staff members on dispensing techniques.
- Maintained records of customer prescriptions, work orders and payments.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
LDO
LensCrafters
Auburn, MA
05.2000 - 11.2005
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
LDO
BJ’s
Auburn, MA
09.1994 - 05.2000
Education
Associate of Science - Ophthalmic Dispensing
Worcester Industrial Tech Institute
Worcester, MA05-1993
Skills
- Optical Measurements Accuracy
- Time Management Competence
- Professionalism and Ethics
- Conflict resolution techniques
Timeline
Licensed Dispensing Optician
MEC/Reliant Medical Group
11.2005 - Current
LDO
LensCrafters
05.2000 - 11.2005
LDO
BJ’s
09.1994 - 05.2000
Associate of Science - Ophthalmic Dispensing
Worcester Industrial Tech Institute