sandra Galindo
Las Vegas
Summary
Hardworking professional offering several years of experience in food service. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
11
11
years of professional experience
Work History
Cashier Team Lead
Del taco
Las Vegas
01.2025 - Current
- Supervised cashier team to ensure efficient customer service at busy locations.
- Trained new cashiers on register operations and customer interaction techniques.
- Managed daily cash flow and balanced registers at the end of each shift.
- Implemented best practices for cleanliness and organization at checkout stations.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Assisted cashiers with resolving customer complaints and inquiries
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Cashier Team Leader
Panda Express Restaurant Group
Las Vegas
01.2023 - 01.2025
- Trained new team members on cash handling and store procedures.
- Coordinated daily shift schedules to optimize team coverage and workflow.
- Managed cash registers, ensuring accuracy in transactions and reconciliations.
- Assisted customers with inquiries, providing excellent service and support.
- Maintained cleanliness and organization in the front-of-house area.
- Resolved customer complaints swiftly, promoting a positive dining experience.
- Prepared reports summarizing sales data for upper management review
- Supervised staff in the handling of customer inquiries and complaints.
- Resolved customer disputes quickly and efficiently while maintaining a professional demeanor.
- Maintained accurate records of daily transactions, deposits, and account balances.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Documented temperature readings accurately for daily health reports.
Cashier Team Lead
Del Taco
Las Vegas
02.2015 - 02.2023
- Supervised cashier team to ensure efficient customer service at busy locations.
- Trained new cashiers on register operations and customer interaction techniques.
- Managed daily cash flow and balanced registers at the end of each shift.
- Implemented best practices for cleanliness and organization at checkout stations.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Counted and balanced cashier drawers.
- Documented temperature readings accurately for daily health reports.
- Assisted cooks in preparing ingredients and cooking meals for service.
Education
Chaparral High School
Las Vegas, NVSkills
- Cash handling
- Customer service
- Register operations
- Inventory management
- Team leadership
- Conflict resolution
- Employee training
- Effective communication
- Attention to detail
- POS system operation
- Fraud prevention
- Cash handling expertise
- Product restocking
- New hire training
- Upselling strategies
Languages
Spanish
Professional
English
Professional
Timeline
Cashier Team Lead
Del taco
01.2025 - Current
Cashier Team Leader
Panda Express Restaurant Group
01.2023 - 01.2025
Cashier Team Lead
Del Taco
02.2015 - 02.2023
Chaparral High School