Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Gershater

Cocoa

Summary

Detail-oriented administrative professional with expertise in office administration, client relations, and document management. Committed to maintaining organized systems and delivering exceptional customer service.

Overview

25
25
years of professional experience

Work History

Administrative Assistant

Defence Litigation Group
Oviedo
02.2010 - 04.2014
  • Maintained organized filing system for case files and important records.
  • Processed incoming mail and distributed to appropriate departments.
  • Supported office operations by ordering supplies and managing inventory.
  • Responded to client inquiries via phone and email with professionalism.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Proofread content for typo-free emails and documentation.

Software Engineer

GTE Data Services
Tampa
02.1992 - 03.1994
  • Collaborated with cross-functional teams to define project requirements and specifications.
  • Conducted code reviews to ensure quality and adherence to best practices.
  • Developed software solutions using COBOL for a large-scale telecommunications project.

Customer Support Specialist

IBM
Tampa
03.1989 - 02.1992
  • Assisted customers in navigating IBM products and services effectively.
  • Trained junior team members on best practices for customer engagement.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Education

Bachelor of Science - Psychology

UCF
Orlando, FL
05-2002

Computer And Information Systems

University of South Florida
Tampa, FL
12-1990

Skills

  • Office administration
  • Document management
  • Inventory control
  • Client relations
  • Scheduling meetings
  • Customer service

Timeline

Administrative Assistant

Defence Litigation Group
02.2010 - 04.2014

Software Engineer

GTE Data Services
02.1992 - 03.1994

Customer Support Specialist

IBM
03.1989 - 02.1992

Bachelor of Science - Psychology

UCF

Computer And Information Systems

University of South Florida
Sandra Gershater