Detail-oriented administrative professional with expertise in office administration, client relations, and document management. Committed to maintaining organized systems and delivering exceptional customer service.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Defence Litigation Group
Oviedo
02.2010 - 04.2014
Maintained organized filing system for case files and important records.
Processed incoming mail and distributed to appropriate departments.
Supported office operations by ordering supplies and managing inventory.
Responded to client inquiries via phone and email with professionalism.
Maintained office supplies inventory by checking stock to determine inventory level.
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Proofread content for typo-free emails and documentation.
Software Engineer
GTE Data Services
Tampa
02.1992 - 03.1994
Collaborated with cross-functional teams to define project requirements and specifications.
Conducted code reviews to ensure quality and adherence to best practices.
Developed software solutions using COBOL for a large-scale telecommunications project.
Customer Support Specialist
IBM
Tampa
03.1989 - 02.1992
Assisted customers in navigating IBM products and services effectively.
Trained junior team members on best practices for customer engagement.
Maintained up-to-date knowledge of company products, services, policies, and procedures.
Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.