Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Maldonado

Blanca,CO

Summary

Proven leader at USPS, adept in operational policies and employee management, I significantly enhanced customer satisfaction and streamlined operations. Expert in postal regulations and fostering team performance, my strategic approach to problem-solving and multitasking led to a noticeable increase in efficiency and service quality, establishing a strong community presence.

Overview

24
24
years of professional experience

Work History

Postmaster

USPS
03.2014 - 08.2018
  • Assisted customers in determining proper postal service to align with individual needs.
  • Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
  • Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
  • Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
  • Hired, trained, and evaluated performance of Number employees.
  • Established strong community presence by participating in local events and outreach programs, fostering positive relationships with local residents and businesses.
  • Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
  • Increased revenue generation by optimizing retail offerings within the post office lobby area based on customer demand patterns.
  • Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
  • Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
  • Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
  • Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.

Postmaster

USPS
01.1995 - 04.2014
  • Assisted customers in determining proper postal service to align with individual needs.
  • Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
  • Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
  • Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
  • Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
  • Hired, trained, and evaluated performance of Number employees.
  • Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.

Education

Certificate - Secretarial Studies And Office Administration

Trinidad State Junior College
Alamosa, CO
05.1982

Undecided - General Studies

Adams State University
Alamosa, CO
08.1980

Diploma - General Studies

Skyline High School
Longmont, CO
05.1980

Skills

  • Operational policies knowledge
  • Safety Procedures
  • Postal regulations
  • Deadline-oriented
  • Route Planning
  • Employee Training
  • Customer-Oriented
  • Workload Management
  • Security Protocols
  • Policy compliance
  • Records Management
  • Problem-Solving
  • Time Management
  • Multitasking
  • Cash Handling
  • Office Administration
  • Employee Management

Timeline

Postmaster

USPS
03.2014 - 08.2018

Postmaster

USPS
01.1995 - 04.2014

Certificate - Secretarial Studies And Office Administration

Trinidad State Junior College

Undecided - General Studies

Adams State University

Diploma - General Studies

Skyline High School
Sandra Maldonado