Sandra Maldonado
Blanca,CO
Summary
Proven leader at USPS, adept in operational policies and employee management, I significantly enhanced customer satisfaction and streamlined operations. Expert in postal regulations and fostering team performance, my strategic approach to problem-solving and multitasking led to a noticeable increase in efficiency and service quality, establishing a strong community presence.
Overview
24
24
years of professional experience
Work History
Postmaster
USPS
03.2014 - 08.2018
- Assisted customers in determining proper postal service to align with individual needs.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Hired, trained, and evaluated performance of Number employees.
- Established strong community presence by participating in local events and outreach programs, fostering positive relationships with local residents and businesses.
- Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
- Increased revenue generation by optimizing retail offerings within the post office lobby area based on customer demand patterns.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
- Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
- Coordinated with law enforcement agencies to address any security concerns or incidents involving the post office, ensuring a safe environment for employees and customers.
Postmaster
USPS
01.1995 - 04.2014
- Assisted customers in determining proper postal service to align with individual needs.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Hired, trained, and evaluated performance of Number employees.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
Education
Certificate - Secretarial Studies And Office Administration
Trinidad State Junior College
Alamosa, CO05.1982
Undecided - General Studies
Adams State University
Alamosa, CO08.1980
Diploma - General Studies
Skyline High School
Longmont, CO05.1980
Skills
- Operational policies knowledge
- Safety Procedures
- Postal regulations
- Deadline-oriented
- Route Planning
- Employee Training
- Customer-Oriented
- Workload Management
- Security Protocols
- Policy compliance
- Records Management
- Problem-Solving
- Time Management
- Multitasking
- Cash Handling
- Office Administration
- Employee Management
Timeline
Postmaster
USPS
03.2014 - 08.2018
Postmaster
USPS
01.1995 - 04.2014
Certificate - Secretarial Studies And Office Administration
Trinidad State Junior College
Undecided - General Studies
Adams State University
Diploma - General Studies
Skyline High School
Similar Profiles
Angela OgleAngela Ogle
City Letter Carrier at USPSCity Letter Carrier at USPS
Isaiah BelizaireIsaiah Belizaire
Clerk at USPSClerk at USPS
Lavonte AlvarezLavonte Alvarez
Letter Carrier at USPSLetter Carrier at USPS