Sandra Mendoza
Joliet,IL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly a competitive environment.
Overview
2
2
Languages
1
1
Certification
15
15
years of professional experience
Work History
General Manager
Hollywood Blvd
Joliet, IL
08.2018 - 07.2026
- Oversaw daily operations of entertainment venue, ensuring efficient service delivery and guest satisfaction.
- Developed and implemented operational policies to enhance guest experience.
- Solve any guest complaints and fix operational problems.
- Oversaw staff scheduling and performance management for optimal team efficiency.
- Managed labor to keep us on track.
- Made the schedules for all departments, runners, cooks, box office, managers, bartenders.
- Managed events with the event coordinator.
- Executed hiring and termination processes based on operational demands.
- Handled and reviewed performance reviews.
- Did cash handling every day.
- Managed deposits with the accountant weekly.
- Managed bank run for change orders.
- Coordinated procurement of office supplies, liquor, and food to ensure adequate inventory levels.
- Made sure supervisors and managers finished inventory for the end of the month.
- Help keep morale up with the staff.
- Managed a good retention.
- Utilized strong communication skills to foster effective interactions among staff.
Service Manager
Hollywood Blvd
Woodridge, IL
12.2014 - 08.2018
- Managed daily operations to ensure excellent customer experiences.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Supervised staff training and development for improved service quality.
- Implemented service standards to enhance operational consistency.
- Coordinated schedules to optimize resource allocation and team efficiency.
- Facilitated regular team meetings to promote communication and teamwork among staff.
- Motivated and supported employees to maintain low turnover.
Box Office Manager
Hollywood Plams
Naperville, Illinois
06.2011 - 12.2014
- Managed daily box office operations and ticket sales at Hollywood Palms.
- Supervised staff to ensure excellent customer service and efficient ticketing processes.
- Oversaw cash handling procedures and daily financial reconciliations for revenue accuracy.
- Trained new employees on box office procedures and customer interaction techniques.
- Resolved customer inquiries and complaints to maintain a positive theater experience.
- Provided guidance on best practices for box office operations.
Education
Joliet West High School
Joliet , ILSkills
- Operational management
- Budget oversight
- Inventory management
- Event coordination
- Staff accountability
- Staff scheduling
- Team leadership
- Staff retention
- Staff training/development
- Cash handling
- Ordering
- Problem solving
- Effective communication
- Communication skills
- Employee morale
Languages
English
Professional
Spanish
Professional
Certification
- Basset (liquor license)
- Servesave (Food handlers)
References
References available upon request.
Timeline
General Manager
Hollywood Blvd
08.2018 - 07.2026
Service Manager
Hollywood Blvd
12.2014 - 08.2018
Box Office Manager
Hollywood Plams
06.2011 - 12.2014
Joliet West High School