Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier
Sandra Shepard

Sandra Shepard

Marlborough,MA

Summary

Proven track record in enhancing customer satisfaction, demonstrated during tenure at Marleide's Hair Salon by leveraging exceptional customer service excellence and POS system proficiency. Skillfully balanced drawer, resolving conflicts with a positive demeanor, and significantly improved organizational efficiency. Specialized in driving sales through expert product recommendations and adept at fostering loyal customer relations.

Overview

5
5
years of professional experience

Work History

Cashier

Dollar Tree
07.2024 - Current
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Amazon Delivery Driver

Hight Speed Delivery
01.2024 - 05.2024
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Protected people and equipment from hazardous materials by using correct procedures.

Amazon

DSP Delivery
11.2023 - 02.2024
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Cashier

Dunkin' Donuts
08.2023 - 12.2023
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Hair Dresser

Marleide's Hair Salon
11.2019 - 10.2023
  • Recorded notes for future reference about customer preferences and services delivered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Organized sales area and work station to showcase products and boost sales.

Education

High School Diploma -

Escola Antoni Padilha
Sao Paulo BRAZIL
11.1991

Skills

  • Customer Assistance
  • Drawer balancing
  • Product Recommendations
  • POS Systems
  • Order Packaging
  • Conflict Resolution
  • Customer service excellence
  • Organizational abilities
  • Refunds and exchanges
  • Customer Relations
  • Sales expertise

Languages

Portuguese
Native or Bilingual
English
Professional Working
Spanish
Professional Working

Timeline

Cashier

Dollar Tree
07.2024 - Current

Amazon Delivery Driver

Hight Speed Delivery
01.2024 - 05.2024

Amazon

DSP Delivery
11.2023 - 02.2024

Cashier

Dunkin' Donuts
08.2023 - 12.2023

Hair Dresser

Marleide's Hair Salon
11.2019 - 10.2023

High School Diploma -

Escola Antoni Padilha

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Sandra Shepard