Sandra Urbano
Bryan,TX
Summary
Outgoing professional with a background in managing employees, issues, and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies, and procedures oversight, and facility security measures.
Overview
10
10
years of professional experience
Work History
Community Manager
Caprock Crossing Apartments
06.2022 - Current
- Assist Leasing Agents with questions on leasing.
- Run background screenings on potential residents and guarantors.
- Executed lease contracts and ensured all move-in requirements were completed before residents' move-ins.
- Trained new staff members on the effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins, and move-outs.
- Worked directly with Vendors and conducted regular inspections to identify needed improvements and maintain the highest standards.
- Produced reports about community activities to keep owners, directors, and property managers informed.
- Planned and executed promotional resident events to drive community engagement and increase occupancy numbers.
Leasing | Accounts Receivable |Office Manager
Worth Residential
04.2014 - 06.2022
- Assists Senior Residential Manager in all administrative tasks related to the leasing and management of residential properties
- Composed excellent and professional customer service to all tenants, guarantors, clients, vendors, and owners who contact by via phone, email, and those who walk into our office
- Resolved issues and/or answered Tenant's and Vendors questions via phone, email, and walk-ins
- Responsible for the key inventory checked out to realtors, vendors, or work orders
- Make certain all payment collection, verification, and documents of any form of payments are deposited in the correct account ledgers and the correct funds balance out in bank registries via bank deposits
- Presenting properties and providing property information to prospective tenant(s)
- Acting as a Landlord for Property Owners and help them navigate the property market
- Confirm rental application data, run background/credit checks on prospective tenant(s) and advertise properties using a variety of media and promoting materials.
Education
Real Estate Sales License - Real Estate
Champions School of Real Estate
Texas06.2019
Skills
- Yardi
- Aptly
- Knock
- Rent Manager
- Appfolio
- Property tours and inspections
- Community Engagement
- Payment Collection
- Payment Processing
- Leasing and sales
- Tenant relations
- Office Staffing
Timeline
Community Manager
Caprock Crossing Apartments
06.2022 - Current
Leasing | Accounts Receivable |Office Manager
Worth Residential
04.2014 - 06.2022
Real Estate Sales License - Real Estate
Champions School of Real Estate
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