Sandy Richards
Columbia Station
Summary
Dynamic Practice Manager with a proven track record at Fox Veterinary Hospital, adept at optimizing operations and enhancing team performance. Skilled in budget oversight and regulatory compliance, I foster collaboration and drive revenue growth through strategic financial management and empathetic client relations. Committed to excellence in veterinary care and team development.
Overview
15
15
years of professional experience
Work History
Practice Manager
Fox Veterinary Hospital, Inc.
03.2016 - Current
- Addressed client concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Oversaw accounting, budgeting, and financial reporting.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
Registered Veterinary Technician
West Park Animal Hospital
09.2012 - 03.2016
- Performed laboratory tasks such as blood draws and sample analysis efficiently within a fast-paced clinical setting.
- Collaborated with the veterinary team, contributing to a positive work environment and seamless coordination of patient care.
- Maintained detailed patient records, allowing for efficient communication between team members and streamlined care processes.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Handled emergency situations with a calm demeanor, providing critical support to veterinarians during life-saving interventions.
- Administered medications and vaccinations as prescribed by the veterinarian, ensuring proper dosage and timely administration.
Lab Technician
Case Western Reserve
03.2010 - 09.2012
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Optimized standard operating procedures based on regulatory guidelines.
- Provided exceptional customer service to patients and healthcare providers, fostering strong working relationships.
Education
Associate of Applied Science - Veterinary Science
Cuyahoga Community College
Cleveland, OH05-2009
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Policy implementation
- Payroll administration
- New hire training
- Budget oversight
- Regulatory compliance
- Bookkeeping
- Staff supervision
- Financial operations oversight
Timeline
Practice Manager
Fox Veterinary Hospital, Inc.
03.2016 - Current
Registered Veterinary Technician
West Park Animal Hospital
09.2012 - 03.2016
Lab Technician
Case Western Reserve
03.2010 - 09.2012
Associate of Applied Science - Veterinary Science
Cuyahoga Community College
Similar Profiles
Sara WiersmaSara Wiersma
Registered Veterinary Technician (RVT) at Fox Run Veterinary HospitalRegistered Veterinary Technician (RVT) at Fox Run Veterinary Hospital
Nichole BaxleyNichole Baxley
HOSPITAL ADMINISTRATOR at Rose Veterinary Hospital & Mountain Rose Veterinary ClinicHOSPITAL ADMINISTRATOR at Rose Veterinary Hospital & Mountain Rose Veterinary Clinic
Natalie MitlyngNatalie Mitlyng
Summer Research Student at Nc State College Of Veterinary Medicine & Veterinary HospitalSummer Research Student at Nc State College Of Veterinary Medicine & Veterinary Hospital