Sandy Sun
Mystic,CT
Summary
I am committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. I am also a diligent and responsible Cashier with an excellent history of running smooth, accurate registers, keeping merchandise stocked, and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.
Overview
5
5
years of professional experience
Work History
Cashier
Johnny's Peking Tokyo
06.2020 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Hostess
Kashi Japanese
01.2023 - 05.2023
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Crew Member
Dunkin' Donuts
04.2022 - 08.2022
- Stocked shelves to organize aisles in assigned departments.
- Worked well with teammates and accepted coaching from the management team.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru, and other areas.
- Operated cash register to ring up final bills and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- made drinks
Car Side Specialist
Applebee's Grill + Bar
03.2021 - 08.2021
- Enhanced customer satisfaction by providing efficient and friendly car-side service.
- Showcased adaptability in challenging situations, stepping up to cover unexpected absences or handle unforeseen issues during shift.
- Managed multiple priorities effectively, balancing exceptional service with prompt order turnaround times.
- Assisted in inventory management, ensuring adequate stock levels for peak service hours.
- Maintained expert knowledge of menu offerings to provide accurate information and recommendations to guests upon request.
To Go Specialist
Mystic Diner
09.2019 - 08.2021
- Selected food from storage and serving areas to place food in takeout bags, serving trays, and dishes.
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments, and utensils.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- using the POS to take orders
Exhibit Host
Mystic Aquarium
03.2018 - 04.2020
- Greeting guests as they arrive at the exhibit, offering them a warm welcome, and providing any necessary information about the exhibit or the aquarium.
- Leading guided tours of the exhibit, offering more in-depth information and a structured experience for visitors.
- Making sure that visitors follow the aquarium's rules and safety guidelines, such as not tapping on glass or feeding the animals.
Education
Bachelor of Arts - Psychology
University of Connecticut
Storrs, CT05.2025
Skills
- Customer Assistance
- Product Recommendations
- Customer Service
- POS Systems
- Cash Handling
- Time Management
- Organizational Skills
- Microsoft Office
Languages
English
Professional Working
Chinese (Mandarin)
Limited Working
Timeline
Hostess
Kashi Japanese
01.2023 - 05.2023
Crew Member
Dunkin' Donuts
04.2022 - 08.2022
Car Side Specialist
Applebee's Grill + Bar
03.2021 - 08.2021
Cashier
Johnny's Peking Tokyo
06.2020 - 07.2023
To Go Specialist
Mystic Diner
09.2019 - 08.2021
Exhibit Host
Mystic Aquarium
03.2018 - 04.2020
Bachelor of Arts - Psychology
University of Connecticut
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