Adaptable and service-driven professional with a background in guest services and sales. Recognized for detail-oriented work, fast problem-solving, and strong rapport with guests and customers. Ready to support smooth operations and high customer satisfaction.
Work History
Guest Service Representative
1 Year 7 Months
Blackberryfarm | 03.2025 - Current
Processed guest check-ins and checkouts accurately, ensuring smooth arrival and departure experiences.
Resolved guest inquiries promptly, delivering courteous service and clear property information.
Coordinated with housekeeping and concierge teams to align room readiness and guest requests.
Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Developed strong rapport with returning guests to foster loyalty and repeat business.
Contributed positively towards creating a welcoming atmosphere.
Sales Associate
4 Months
Hollister | 11.2024 - 03.2025
Assisted customers with product selections, styling questions, and fitting room support.
Processed transactions accurately at cash wrap while maintaining fast, courteous service.
Replenished merchandise and organized sales floor to support brand presentation standards.
Greeted customers promptly and delivered attentive service throughout store visits.
Maintained fitting rooms by returning items, organizing apparel, and supporting floor recovery.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Adapted quickly to product knowledge, store processes, and customer service expectations.