Summary
Overview
Work History
Education
Skills
Timeline
Generic

San Juana Moran

Las Vegas,NV

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.

Overview

5
5
years of professional experience

Work History

Dispatcher

Century Gaming Technology
11.2021 - 08.2023

Take calls from locations and make tickets based on the issues they are having with the gaming machines. Route technicians in an effective and well planned out route based on how long a ticket has been put up and how serious the issue is. Route the money team to reload locations that are low on cash, this part of the job required me to be good at math and plan out well the money the Money team had so they would return at the end of the shift with no money at all.

Sales Associate

TJ Maxx
10.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Relations Representative

Sutherland Global Call Center
02.2020 - 05.2021
  • Resolving the customers problems by trouble shooting or helping with refund request
  • Active listening and leverage probing question skills
  • Manage challenging call types

Sales Associate

The Rio Hotel And Casino
04.2019 - 02.2020
  • Taking calls and from hotel guests and answering questions
  • Cash handling with POS micro system
  • Restocking gift shop items
  • Cleaning and organizing displays

Department Manager

Walmart
05.2018 - 04.2019

• Managing the Fabric and craft department

• Pushing freight to the floor

• Changing pricing information

• Cash handling with POS system

•stocking department

•truck unloading

Education

High School Diploma -

Centennial High School
10200 W Centennial Pkwy
01.2014

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Customer Relations
  • Strong Communication Skills
  • Cash Handling
  • Customer Assistance
  • Patience and Empathy
  • Problem-Solving
  • Quick Learner
  • Positive Attitude
  • Multitasking

Timeline

Dispatcher

Century Gaming Technology
11.2021 - 08.2023

Sales Associate

TJ Maxx
10.2021 - 01.2022

Customer Relations Representative

Sutherland Global Call Center
02.2020 - 05.2021

Sales Associate

The Rio Hotel And Casino
04.2019 - 02.2020

Department Manager

Walmart
05.2018 - 04.2019

High School Diploma -

Centennial High School
San Juana Moran