Santana McQueen
Raleigh
Summary
Adept at warranty management and fostering teamwork, I significantly enhanced customer satisfaction at 84 Lumber by designing an innovative online claim system and streamlining claim processes. My background also includes excelling in fast-paced environments, evident from my roles at Johnson Optometric and The Merchant, where I leveraged my problem-solving skills and Microsoft Office proficiency.
Overview
3
3
years of professional experience
Work History
Warranty Coordinator
84 Lumber
01.2024 - 01.2025
- Expedited resolution of particularly challenging cases by collaborating closely with engineering teams and senior management when necessary.
- Assisted in the design of an online warranty claim submission system, simplifying input for customers and speeding up processing times.
- Enhanced customer satisfaction by efficiently managing warranty claims and providing timely solutions.
- Participated in cross-functional meetings to discuss ongoing warranty matters and develop strategies for continuous improvement in customer service quality.
Receptionist
Johnson Optometric
01.2023 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Server
The Merchant
03.2022 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate of Science - Computer Information Science
ECPI University
Raleigh06-2020
Skills
- Microsoft office
- Warranty management
- Deadline management
- Complaint handling
- Claim processing
- Teamwork and collaboration
- Problem-solving
Timeline
Warranty Coordinator
84 Lumber
01.2024 - 01.2025
Receptionist
Johnson Optometric
01.2023 - 01.2024
Server
The Merchant
03.2022 - 11.2023
Associate of Science - Computer Information Science
ECPI University
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