Desired Job Title
Shift LeaderAssistant ManagerAssistant Store ManagerBankerWork Type
Full TimeContract WorkLocation Preference
RemoteHybridOn-SiteLocation: Miami, FL
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Santiago Aguilar
Miami,FL
Work Preference
Summary
Detail-oriented professional with extensive experience in managing daily operations and training new staff. Demonstrated ability to analyze sales data for continuous improvement and ensure staff adherence to safety standards, contributing to a safe and efficient work environment.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Shift Leader
Sweetgreen
Miami, FL
08.2024 - Current
- Coordinated shift schedules to optimize staff coverage during peak hours.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Assisted in creating a positive dining experience for customers through service excellence.
- Scheduled staff shifts, considering peak times and individual availability.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Maintained cleanliness and organization of the dining area and kitchen space.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Managed inventory levels and placed orders for supplies.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
- Analyzed sales data to identify trends and areas for improvement.
- Assessed reports and adjusted workflows to realign with targets.
- Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Provided leadership, insight, and mentoring to newly hired employees to impart knowledge of various company programs.
- Ensured smooth daily operations while fostering positive client relations and maintaining IT systems.
- Assisted in the development and implementation of new operational procedures.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Education
Some College (No Degree) - Accounting And Finance
Miami Dade College
Miami, FL07-2026
Skills
- Customer service
- Team leadership
- Inventory management
- Employee training
- Scheduling staff
- Analytical thinking
- Customer engagement
- Effective communication
- Oral communication
- Issue resolution
- Organization
- Critical thinking
- Teamwork and collaboration
- Adaptability
- Leadership
- Sales trend analysis
- Operational procedures
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
- Servsafe certified
Timeline
Shift Leader
Sweetgreen
08.2024 - Current
Some College (No Degree) - Accounting And Finance
Miami Dade College