Santiago Freymann
Sylmar,USA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Cocinas Y Calaveras
Pasadena , CA
02.2025 - Current
- Managed daily restaurant operations and ensured compliance with health regulations.
- Developed staff schedules to optimize labor costs and meet business needs.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ensured compliance with all food safety regulations and sanitation standards.
Bartender
Cafe Santorini
Pasadena, CA
04.2024 - 02.2025
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Collaborated with management on pricing strategies based on market trends and competitor analysis
Lead Bartender/Fire Safety Crew
Norwegian Cruise Lines
Honolulu, HI
06.2023 - 04.2024
- Able to work independently or as part of a team depending on needs of the business.
- Demonstrated ability to lead and motivate a team of bartenders in a high-pressure environment.
- Developed new drink menus that reflected seasonal flavors as well as popular trends.
- Suggested additional items to customers to increase bar sales.
- Responded to fire alarms and other emergency situations or calls for service.
- Participated in drills and training on techniques, operations and use of equipment.
- Performed fire control and suppression activities to reduce hazards.
Bartender
The Perry Hotel and Marina
Key West, FL
02.2023 - 06.2023
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
- Crafted specialty cocktails according to customer specifications.
Bartender
Lucy's Retired Surfers Bar and Restaurant
Key West, FL
05.2022 - 02.2023
- Served and poured drinks for a variety of clientele
- Prepared and served food and drinks for private parties of up to 50 guests
- Kept the bar above the standard for cleanliness for DOHMH standards.
- Developed strong working relationships with customers and staff.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
General Manager
Sfumato Equity Holdings
New York, NY
10.2020 - 05.2022
- Managed a team of 10 employees including making schedules, resolving conflicts, and working around individual needs of employees
- Kept stock of inventory and ordered supplies from vendors such as Sysco, US Foods, and Restaurant Depot
- Managed the backend of the entire restaurant such as menu changes, pricing, taxes, and worked with company representatives to increase efficiency and profit.
- Generated and maintained financial records, including cash flow and cost analysis.
- Implemented cost-saving measures that reduced waste without compromising product quality.
Skills
- Guest Satisfaction
- Food and Beverage Management
- Health Code Compliance
- Suggestive Selling
- Cash Register Operation
- Classic Cocktails
- Responsible Alcohol Service
- Management
- Staff training
- Culinary experience
- Food safety
- Interviewing
- Hospitality
Certification
- First Aid Certification
- Managers Food Handler Certification
- RBS Training
- Sexual Harrasment Training
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Manager
Cocinas Y Calaveras
02.2025 - Current
Bartender
Cafe Santorini
04.2024 - 02.2025
Lead Bartender/Fire Safety Crew
Norwegian Cruise Lines
06.2023 - 04.2024
Bartender
The Perry Hotel and Marina
02.2023 - 06.2023
Bartender
Lucy's Retired Surfers Bar and Restaurant
05.2022 - 02.2023
General Manager
Sfumato Equity Holdings
10.2020 - 05.2022