SAOWANEE FREEMAN
VENTURA,CA
Summary
Experienced with restaurant operations and guest services, bringing keen eye for detail and focus on enhancing customer satisfaction. Utilizes strong leadership skills to guide and motivate teams, ensuring seamless service delivery. Track record of effectively managing multiple tasks while maintaining high standards in fast-paced environment.
Overview
7
7
years of professional experience
Work History
Head Server
Rice By Mama
08.2023 - Current
- Managed daily restaurant operations, maintaining high standards of food quality and customer service.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Delivered outstanding customer service in high-pressure dining environment.
- Formulated monthly staff schedules optimizing labor efficiency while maintaining service levels.
- Trained new servers on restaurant procedures and best practices for service excellence.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Balanced cash and credit card transactions to ensure precise record-keeping
Restaurant Server
I Love Sushi
04.2021 - 07.2023
- Welcomed new customers and provided information on specials. Took drink orders efficiently to enhance service speed.
- Assisted with menu recommendations based on guest preferences and dietary restrictions.
- Delivered food and beverages promptly while prioritizing customer needs.
- processed orders accurately using point-of-sale system for seamless transactions.
- Maintained cleanliness and organization of server areas to enhance efficiency while attending to tables.
- Managed customer complaints with professionalism, resolving issues promptly to foster positive relationships.
- Elevated customer satisfaction through attentive and personalized service during peak shifts.
Restaurant Server
Rice By Mama
05.2019 - 04.2022
- Delivered food and beverages promptly while prioritizing customer needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders and manage bills
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Education
Bachelor of Science - Accounting And Finance
Ubonratchathani University
Thailand 05.2013
Skills
Safe food handling
Cash handling
Training employees
Increasing sales
Team management
Food and beverage preparation
Staff training
Menu memorization
Efficient scheduling
High volume dining
Timeline
Head Server
Rice By Mama
08.2023 - Current
Restaurant Server
I Love Sushi
04.2021 - 07.2023
Restaurant Server
Rice By Mama
05.2019 - 04.2022
Bachelor of Science - Accounting And Finance
Ubonratchathani University