Sara Chastain
KENNESAW,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Hugo Boss
10.2022 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
General Manager
Books-A-Million
01.2003 - 09.2018
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Associate of Science - Environmental Science
Kennesaw State University
Kennesaw, GASkills
- Customer Relations
- Staff training
- Visual merchandising
- Stock Management
- Loss Prevention
- Store Organization
- Employee Scheduling
- Team Building and Leadership
- Cost Control
- Sales Growth
- Pricing and Markdowns
- Records Management
- Department Oversight
- Conflict resolution
References
References available upon request.
Timeline
Assistant Store Manager
Hugo Boss
10.2022 - Current
General Manager
Books-A-Million
01.2003 - 09.2018
Associate of Science - Environmental Science
Kennesaw State University
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