Sara Lara
Wylie,TX
Summary
Results-driven Shift Leader experienced in overseeing daily operations and enhancing team performance. Achieved operational efficiency through effective communication and problem-solving skills while fostering a cohesive workplace culture aligned with organizational values. Focused on evaluating safety standards and implementing initiatives to meet organizational targets.
Overview
5
5
years of professional experience
Work History
Shift leader
Rosa’s cafe & tortillas factory
Wylie, Tx
03.2024 - Current
- Ensured compliance with health and safety regulations during shifts.
- Monitored staff performance and provided actionable feedback to enhance individual and team effectiveness.
- Implemented efficient workflows to enhance kitchen productivity.
- Trained and mentored new staff on food preparation techniques.
- Scheduled employee shifts to ensure optimal coverage and support smooth operations.
- Organized work environment by effectively delegating tasks to staff, promoting teamwork and accountability.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Resolved customer complaints promptly and professionally.
- Assisted in resolving customer inquiries and complaints promptly.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Line cook
Rosa’s cafe & tortilla factory
Wylie, Tx
11.2021 - 02.2024
- Managed simultaneous cooking of multiple orders during peak hours to ensure timely service.
- Prepared high-quality dishes in fast-paced environment, collaborating with teammates to achieve high customer satisfaction.
- Utilized kitchen equipment effectively to cook and grill food items to standard.
- Collaborated with team members to maintain a smooth kitchen workflow.
- Assisted in training new staff on kitchen procedures and safety protocols.
- Ensured cleanliness and organization of work station throughout shifts.
- Communicated effectively with other staff members regarding orders and menu changes.
Education
Wylie High School
Wylie, TxSkills
- Customer service
- Shift management
- Positive attitude
- Staff engagement
- Team collaboration and leadership
- Drawer assignments
- Cash handling
- Employee scheduling
- Creative problem solving
- Customer retention strategies
- Staff supervision
- Team leadership
- Verbal and written communication
- Flexible schedule
- Client support
- Staff education and training
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Volunteer at animal shelter twice a month.
- Volunteer at Pet-smart twice a month.
References
References available upon request.
Timeline
Shift leader
Rosa’s cafe & tortillas factory
03.2024 - Current
Line cook
Rosa’s cafe & tortilla factory
11.2021 - 02.2024
Wylie High School