Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Volunteer work
Timeline
Generic
Sara Reilly

Sara Reilly

Grand Rapids,MI

Summary

Dynamic professional skilled in customer service and team leadership. Proven track record in enhancing guest experiences and operational efficiency through effective training and streamlined processes across multiple service environments.

Overview

1
1
Certification
6
6
years of professional experience

Work History

Direct Support Professional

Hope Network Behavioral Health
Grand Rapids, Michigan
07.2026 - Current
  • Supported individuals with developmental disabilities in daily living activities.
  • Documented client progress and maintained accurate records for review.
  • Maintained clean and well-organized environment for client happiness and safety.

Valet Runner

JW Marriott
Grand Rapids, Michigan
09.2023 - 01.2026
  • Managed vehicle retrieval and parking efficiently during peak hours
  • Assisted guests with valet service inquiries to enhance guest experience
  • Coordinated with front desk staff to expedite guest check-in and check-out processes.
  • Processed guest payments accurately using TOAST / MICROS

Shift Manager

Jamba Juice
10.2020 - 08.2023
  • Managed daily store operations to enhance customer experience and staff performance.
  • Developed training programs for team members on product knowledge and customer service techniques.
  • Managed inventory levels, reducing waste through effective stock rotation practices.
  • Established procedures that streamlined workflow during peak hours.

Education

Bachelor of Arts - Criminal Justice

Grand Valley State University
Allendale, MI
06-2026

Skills

  • Exceptional customer service
  • Attention to detail
  • Task prioritization
  • Communication skills
  • Relationship management
  • Strong work ethic

Accomplishments

Named Associate of the Month at Jamba Juice May 2021, January 2022, and March 2023. Named Associate of the Month at JW Marriott July 2025.

Certification

ServSafe Food and Alcohol Safety

Volunteer work

Family Promise (Non-Profit Organization.)

December 2023 - Current

Timeline

Direct Support Professional

Hope Network Behavioral Health
07.2026 - Current

Valet Runner

JW Marriott
09.2023 - 01.2026

Shift Manager

Jamba Juice
10.2020 - 08.2023

Bachelor of Arts - Criminal Justice

Grand Valley State University
Sara Reilly