Sara Tipton
Weinert,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
General Manager
Sonics Drive In
01.2020 - 03.2024
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Managed staff schedules, optimizing labor allocation for peak hours.
- Implemented training programs to enhance team performance and service quality.
- Developed operational strategies to improve workflow efficiency and reduce costs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant General Manager
Sonics Drive In
08.2017 - 01.2020
- Streamlined daily operations by implementing efficient scheduling and staffing procedures.
- Enhanced customer satisfaction through staff training on service standards and menu knowledge.
- Developed and enforced health and safety protocols to ensure compliance with regulations.
- Led team meetings to foster communication, share best practices, and address operational challenges.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
Carhop Server
Sonics Drive In
01.2017 - 08.2017
- Delivered food and beverages to customers efficiently at drive-in service.
- Maintained cleanliness and organization of dining area and service stations.
- Operated point-of-sale system for accurate order processing and payments.
- Assisted in training new staff on service protocols and operational standards.
- Communicated effectively with kitchen staff to ensure timely meal preparation.
- Enhanced customer satisfaction by providing friendly, prompt service during peak hours.
- Implemented suggestions for improving workflow, reducing wait times for customers.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
Call Center Representative
Usa 800
06.2009 - 01.2011
- Managed high-volume inbound and outbound calls to ensure customer satisfaction.
- Resolved customer inquiries and issues efficiently through active listening and problem-solving techniques.
- Documented customer interactions accurately in CRM system to maintain comprehensive records.
- Trained new team members on call handling procedures and best practices for enhancing service quality.
- Cultivated strong client relationships to enhance customer loyalty and retention.
- Identified and pursued new sales opportunities through targeted prospecting efforts.
Education
Associate of Science - Medical Assistant
Ultimate Medical Academy
Clearwater, FL03-2026
High School Diploma -
Summit Highschool
Mansfield, TX05-2008
Skills
- Operational management
- Budget management
- Staff training
- Customer satisfaction
- Workflow efficiency
- Team leadership
- Performance evaluation
- Health and safety compliance
- Scheduling optimization
- Communication skills
- Client relationship management
- Sales opportunity identification
Timeline
General Manager
Sonics Drive In
01.2020 - 03.2024
Assistant General Manager
Sonics Drive In
08.2017 - 01.2020
Carhop Server
Sonics Drive In
01.2017 - 08.2017
Call Center Representative
Usa 800
06.2009 - 01.2011
Associate of Science - Medical Assistant
Ultimate Medical Academy
High School Diploma -
Summit Highschool