SARA ZAVALA
Stevenson Ranch,CA
Summary
Detail-oriented Customer Service Specialist with extensive experience in order processing, data entry, and property management. Expertise in coordinating services, resolving customer issues, and maintaining accurate records while handling confidential information. Thrives in fast-paced environments, delivering effective solutions through strong communication and organizational skills.
Overview
10
10
years of post-secondary education
15
15
years of professional experience
Work History
Property Manager
Casalinda Realty / Private Property Management
10.2025 - Current
- Managed move-in and move-out processes, overseeing scheduling, documentation, and property condition reports to ensure smooth transitions.
- Coordinated maintenance and repair requests from initial report through resolution, scheduling inspections and following up with vendors to ensure timely completion.
- Responded promptly to tenant inquiries and concerns, clarifying lease terms and available solutions to enhance tenant satisfaction.
- Prepared notices, work orders, reports, and property documents using computer systems and Microsoft Office.
- (Part-Time)
Customer Service Representative
PrideStaff Employment Agency
01.2024 - 01.2025
- Managed customer inquiries, orders, and outbound follow-up calls across multiple communication channels, provided timely and professional service.
- Managed incoming phone calls to provide customer assistance.
- Verified product details, quantities, pricing, shipping information, and delivery requirements, enhancing order accuracy and supporting timely fulfillment.
- Entered customer and purchase orders into Fishbowl Warehouse Management with strong attention to detail and followed up promptly on missing or incorrect information.
- Coordinated with internal departments to resolve order discrepancies and address fulfillment issues, and streamline processing efficiency.
- Coordinated with internal departments to resolve order discrepancies and address fulfillment issues, and streamline processing efficiency.
Full-Time Caretaker — Dementia Patient
Private Household
02.2020 - 10.2024
- Delivered dependable full-time care, supervision, companionship, and emotional support, fostering a safe and respectful environment for enhanced patient well-being.
- Supported daily living activities, meals, hydration, mobility, personal hygiene, medication schedules, and transportation to appointments, ensuring patient comfort and adherence to care plans.
- Ensured a clean, organized, and comfortable environment by adhering to safety and emergency procedures, promoting a secure atmosphere for the patient.
- Maintained a clean, organized, and comfortable environment while following safety and emergency procedures.
Resolution Specialist
The National Notary Association (NNA)
Chatsworth, California
11.2017 - 02.2020
- Managed customer inquiries by telephone, email, and other communication channels, providing clear and accurate information about policies, products, and services.
- Managed customer inquiries by telephone, email, and other communication channels, providing clear and accurate information about policies, products, and services.
- Followed up with customers to ensure resolution of issues and completion of requested services or corrections.
- Resolved customer inquiries related to notary certification, membership, and account issues, enhancing customer satisfaction.
- Explained notary association policies, procedures, and account requirements to callers, facilitating informed decision-making.
Office Manager
Excel Realty
Sylmar, California
01.2012 - 01.2017
- Managed daily office operations and coordinated administrative support for Broker/Owner and real estate agents, ensuring an organized and efficient workplace.
- Welcomed clients and responded to inquiries via telephone and email with professional and courteous service, enhancing client satisfaction.
- Used Microsoft Office for data entry, documentation, correspondence, scheduling, and recordkeeping.
- Utilized Microsoft Office for data entry, documentation, correspondence, scheduling, and record keeping, streamlining office processes.
- Broker/Owner: Juan Zamora — 818-304-3577
Education
Notary Public License -
National Notary Association
Chatsworth, CA 04.2019 - 01.2023
Real Estate License -
California Department of Real Estate
Los Angeles, CA 02.1997 - 01.2001
High School Diploma -
Sylmar Senior High School
Sylmar, CA 09.1992 - 06.1995
Skills
- Property management
- Tenant relations
- Lease documentation
- Maintenance coordination
- Vendor communication
- Move coordination
- Scheduling
- Financial reporting
- Order processing
- Microsoft Office
- Office software proficiency
- Records management
- Customer service
- Customer support
- Dispute mediation
- Problem solving
- Bilingual communication
- Bilingual communication
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVE
Timeline
Property Manager
Casalinda Realty / Private Property Management
10.2025 - Current
Customer Service Representative
PrideStaff Employment Agency
01.2024 - 01.2025
Full-Time Caretaker — Dementia Patient
Private Household
02.2020 - 10.2024
Notary Public License -
National Notary Association
04.2019 - 01.2023
Resolution Specialist
The National Notary Association (NNA)
11.2017 - 02.2020
Office Manager
Excel Realty
01.2012 - 01.2017
Real Estate License -
California Department of Real Estate
02.1997 - 01.2001
High School Diploma -
Sylmar Senior High School
09.1992 - 06.1995