Sara Christine Rhodes

• Developed and maintained relationships with clients to drive catering sales growth
• Collaborated with interdepartmental teams to create customized menu options based on client preferences.
• Conducted market research with Knowland, AI, and Marriott resources to find new prospects through sales calls and meetings
• Wrote and edited contracts, maintained busy calendar for tastings and planning meetings, created event orders to ensure proper communication within each department for hotel success
• Utilized CRM programs including CI/TY to drive sales and relationships with clients

Managed group/catering inquiries in the SMERF market and one-off events, using Delphi and OnQ CRM systems to book, wrote contracts, and maintain client relationships. Prospected new business and coordinated with departments for seamless event execution. Ensured appropriate pricing of groups/events and negotiated contracts to meet sales goals.

• Sold international and domestic travel packages including cruises, airfare, hotel, tours, and independent travel itineraries
• Cross sold products from the other AAA departments such as insurance or memberships,
• Maintained client relationships by following up via email, phone, and in person appointments, achieve office and personal sales goals by giving personalized travel advice and experience
• Utilized CRM, GDS, and TravelPort systems for building quotes and selling products
• Continued travel education and travel certification for all travel vendors

• Obtained NMLS License and State MLO Licenses,
• Originated and Submitted Refinance Loans adhering federal guidelines
• Utilized daily computer skills including Microsoft Teams, Office, Word, and Excel
• Evaluated client financial positions and identified most appropriate banking products,
• Facilitated mortgage applications through comprehensive client consultations.

• Guest facing role dual 4-star trained in Front Desk, Back Office Operations, Concierge, and Food & Beverage
• Used FOSSE operating system, ran and maintained reports for daily operations, resolved guest issues,
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills,
• Arranged for transportation to and from airport, train station and events for visitors.

• Completed one contract aboard the Disney Dream
• Trained and certified in Mariner Safety, First Aid, and Security Awareness
• Worked in the Bibbidi Bobbidi Boutique as a dual performance and merchandise role, trained in performance, appointment setting, and stocking

• Used OPERA software to process reservations, check-ins and check-outs 4-Star hotel with 1200 Rooms
• Worked closely with Front Office assisting with reports, resort room blocking, upselling rooms, and resolving guest issues,
• Completed check ins for guests, some VIP or celebrity, with high degree of respect for privacy
• Collected room deposits, fees, and payments

• Completed Disney College Program Internship with Disney Parks and Resorts
• Performed as a ‘Fairy Godmother in Training’ Focused on improvisation, customer service, public speaking,
• Used Dine Time Systems and problem solving skills to create unique experience
• Obtained Hair Braiding Certification in the State of Florida.

• Answered phones with multi-line phone system
• Sold tickets with ProVenue Ticketing Service,
• Daily Operations included answering phones, handled cash, set up and maintained will-call ticket pick ups, scheduled tours and booked rehearsal spaces within the theatre