Sarah Bonnichsen
Cottage Grove,OR
Summary
Compassionate professional with over 10 years of experience in customer support and medical assistance. Known for exceptional active listening and empathy, successfully resolving complex inquiries while enhancing patient care and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Pacific Source Health Plans
Springfield, OR
09.2021 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Accurately interpret benefits and policy provisions
- Conduct appropriate research and follow-up for prompt resolution of disputed claims
- Work with multiple systems simultaneously
- HIPPA
- Accurate documentation
Medical Assistant
Peace Heath Neuroscience
Springfield, OR
10.2015 - 08.2021
- Assisted in patient intake, ensuring accurate collection of medical history and vital signs.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and resource allocation.
- Educated patients on treatment plans and medication management, enhancing patient understanding and compliance.
- Collaborated with healthcare team to implement quality improvement initiatives, increasing operational efficiency.
- Managed electronic health records, maintaining accuracy and confidentiality in patient documentation.
- Implemented process improvements that enhanced patient care delivery and reduced wait times in the clinic.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Assistant
Prime Med
Cottage Grove, OR
07.2012 - 10.2015
- Managed electronic health records, maintaining accuracy and confidentiality in patient documentation.
- Trained new staff on clinical procedures and office protocols, fostering a knowledgeable support team.
- Conducted routine laboratory tests, ensuring adherence to safety standards and regulatory compliance.
- Implemented process improvements that enhanced patient care delivery and reduced wait times in the clinic.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Associate of Science - Medical Technology
Lane Community College
Eugene, OR06-1999
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- Facetes/ Epic EMR
- Data entry
- Call center experience
- Conflict resolution
- Live chat support
- Product knowledge
- Active listening
- Appointment scheduling
- Payment processing
- Referral coordination
- Time management
- Customer service excellence
- Empathy and patience
- Microsoft windows and office
Certification
- CMA - Certified Medical Assistant (AAMA) #2455359
Timeline
Customer Support Specialist
Pacific Source Health Plans
09.2021 - Current
Medical Assistant
Peace Heath Neuroscience
10.2015 - 08.2021
Medical Assistant
Prime Med
07.2012 - 10.2015
Associate of Science - Medical Technology
Lane Community College