Sarah Clark
Traverse City,MI
Summary
Detail-oriented administrative professional with a proven track record at Lillipad Marine; excelling in data entry, document management and customer relations. Enhanced team productivity through effective communication and streamlined processes. Committed to fostering a positive work environment and driving operational efficiency.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Lillipad Marine
Traverse City, MI
01.2021 - Current
- Processed, monitored and adjusted invoices with consistent accuracy.
- Performed research to collect and record industry data.
- Assisted with data entry and database management
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, to minimize downtime.
- Assisted in preparation of financial reports, particularly relevant to shipping costs and freight charges.
- Improved workflow by introducing templates for routine correspondence.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Receptionist
The Grand Traverse Children’s Clinic
Traverse City, MI
01.2004 - 09.2014
- Greeted patients and families, managed check-in flow, and created welcoming front-desk experience.
- Answered multi-line phones, routed calls, and relayed messages to clinical staff accurately.
- Scheduled appointments, confirmed visits, and maintained organized calendar coordination for pediatric providers.
- Verified patient demographics, updated records, and ensured chart information remained complete and current.
- Collected intake paperwork, reviewed forms, and prepared charts for efficient patient processing.
- Assisted with insurance verification, copay collection, and front-desk payment processing.
- Resolved parent problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Bachelor’s in Advertising And Public Relations - Advertising And Public Relations
DePaul University
Chicago06.2009
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Excel spreadsheets
- Appointment scheduling
- Invoice processing
- Spreadsheet development
- Internet research
- Inventory systems
- Correspondence writing
Timeline
Administrative Assistant
Lillipad Marine
01.2021 - Current
Receptionist
The Grand Traverse Children’s Clinic
01.2004 - 09.2014
Bachelor’s in Advertising And Public Relations - Advertising And Public Relations
DePaul University