Sarah Dulcio
Fort Lauderdale,FL
Summary
Versatile and dynamic professional with a proven track record at Hollywood Institute, adept in staff management and customer care. Excelled in high-stress situations, enhancing customer loyalty and operational efficiency. Demonstrates exceptional problem-solving abilities and proficiency in Microsoft, ensuring privacy and confidentiality. Achieved significant improvements in office workflow and patient care outcomes.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Hollywood Institute
Margate, FL
12.2022 - 11.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled, coordinated and confirmed appointments and meetings
- Collected room deposits, fees, and payments
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow
Assistant Nursing Trainee
Beauty & Beyond
Fort Lauderdale, FL
10.2021 - 07.2022
- Administered medications via oral, IV, and intramuscular injections and monitored responses
- Worked alongside experienced nursing professionals to learn new procedures
- Observed patient care outcomes to facilitate ongoing quality care
- Reviewed charts, doctor notes and test results to gather information on patients
Customer Service Representative
Global Response
Margate, FL
03.2019 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Responded to customer requests for products, services, and company information
Education
Bachelor Of Science - Interdisciplinary Studies
Keiser University
Fort Lauderdale, FLHigh School Diploma -
Blanche Ely High School
Pompano Beach, FL06.2020
Skills
- Inventory Control
- Spreadsheet tracking
- Staff Management
- Skilled in Microsoft
- Patient Care
- Task Prioritization
- Customer service
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
Languages
Creole
Limited Working
Timeline
Front Desk Receptionist
Hollywood Institute
12.2022 - 11.2023
Assistant Nursing Trainee
Beauty & Beyond
10.2021 - 07.2022
Customer Service Representative
Global Response
03.2019 - 09.2021
High School Diploma -
Blanche Ely High School
Bachelor Of Science - Interdisciplinary Studies
Keiser University