Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sarah Elgarhy

Norfolk,VA

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

2
2
years of professional experience

Work History

Shift Leader

Wendys Restaurant
Norfolk, VA
03.2024 - Current
  • Managed the cleanliness of dining areas, restrooms, kitchen equipment and floors to uphold a secure and sanitary atmosphere for both customers and staff members.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Resolved customer complaints promptly and professionally.
  • Assisted in training new employees on shift operations.
  • Adhered to all health code regulations while preparing food items for customers.
  • Monitored employee performance and provided feedback for improvement.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Checked orders for quality and completeness.
  • Delegated tasks to employees and monitored activities and task completion.

Crew Member

Wendys Resturant
Norfolk, Virginia
10.2023 - 03.2024
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Adhered to health department regulations regarding food handling procedures.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Assisted in the preparation of food items such as sandwiches and salads.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Resolved customer complaints in a professional manner.

Waitress

Independant Contract
Springfield, VA
07.2022 - 08.2022
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Assisted in seating guests at tables or booths.
  • Bussed tables as needed during peak hours.
  • Replenished beverages when necessary.

Education

High School Diploma -

John R Lewis
Virginia
06-2023

Associate of Science - Accounting

Tidewater Community College
Norfolk, VA

Skills

  • Equipment Troubleshooting
  • Customer Service Management
  • Operations Support
  • POS System Operation
  • Rules Enforcement
  • Team motivation

Languages

English
Native/ Bilingual
arabic
Native/ Bilingual

Timeline

Shift Leader

Wendys Restaurant
03.2024 - Current

Crew Member

Wendys Resturant
10.2023 - 03.2024

Waitress

Independant Contract
07.2022 - 08.2022

High School Diploma -

John R Lewis

Associate of Science - Accounting

Tidewater Community College

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Sarah Elgarhy