Sarah Ellis
Wharncliffe
Summary
Dynamic retail professional with proven leadership skills at Lowe's, excelling in customer service and workplace safety. Successfully trained teams in product knowledge, enhancing customer satisfaction and loyalty. Experienced in inventory management, optimizing stock levels to improve efficiency and drive sales performance. Committed to fostering a positive team environment and resolving issues effectively.
Overview
11
11
years of professional experience
Work History
Department Supervisor
Lowe's
Logan, WV
10.2018 - Current
- Supervisor of Specialty departments including Appliances, Millwork, and Cabinets, while ensuring adherence to safety protocols and company policies.
- Trained staff on product knowledge and customer service best practices.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Conducted performance evaluations, providing constructive feedback to team members.
Assistant Store Manager
One Stop
Omar, WV
04.2015 - 2019
- Assisted in managing daily store operations, ensuring optimal customer service delivery.
- Supported inventory control processes, maintaining accurate stock levels and reducing discrepancies.
- Trained new employees on store policies, procedures, and customer engagement techniques.
- Executed promotional displays to enhance product visibility and drive sales performance.
- Implemented team schedules, optimizing staff coverage during peak shopping hours.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
Education
High School Diploma - Business
Gilbert High School
Gilbert, WV06.1995
Skills
- Customer service
- Workplace safety
- Problem resolution
- Leadership skills
Timeline
Department Supervisor
Lowe's
10.2018 - Current
Assistant Store Manager
One Stop
04.2015 - 2019
High School Diploma - Business
Gilbert High School