Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Husk

Elyria,Ohio

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

9
9
years of professional experience

Work History

Store Manager

Starbucks
Brunswick, OH
12.2021 - Current
  • Monitored inventory levels and placed orders to restock shelves.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Established customer service standards and monitored staff compliance.

Call Center Floor Lead

American Greetings
Westlake, Ohio
05.2021 - 12.2021
  • Monitored calls for quality assurance purposes.
  • Resolved escalated customer complaints in a timely manner.
  • Provided guidance, training, coaching and mentoring to call center team members.

Reseller Specialist

Apple
Avon, Ohio
12.2019 - 05.2021
  • Provided accurate information about products, prices and services.
  • Demonstrated product features and benefits for customers' needs.
  • Maintained up-to-date knowledge of store merchandise and policies.

Shift Supervisor

Starbucks
Sheffield Village, Ohio
11.2018 - 05.2021
  • Provided feedback to employees regarding their performance in order to improve productivity.
  • Addressed any issues that arose during the shift in a proactive manner.
  • Responded promptly to customer inquiries or complaints in a professional manner.

Crew Member

Chipotle Mexican Grill
North Ridgeville, Ohio
03.2017 - 03.2018
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Greeted customers upon arrival in the dining area.
  • Served meals to customers in a friendly and courteous manner.

Associate Trainer | Catering Coordinator

Panera Bread
Avon | Westlake, Ohio
01.2016 - 03.2017
  • Managed event planning for corporate and private events of up to 500 guests.
  • Assisted customers with food selection, inquiries and order customization requests.

Education

Associate of Business Administration - Business Management

Lorain County Community College
Elyria, Ohio
05.2018

Associates of Applied Science in Digital Forensics -

Lorain County Community College
Elyria, Ohio
05.2017

Skills

  • Team Development
  • Operations Management
  • Store operations oversight
  • Shift Scheduling
  • Customer Service Management
  • Talent Recruitment
  • Retail Inventory Management
  • Employee Training

Timeline

Store Manager

Starbucks
12.2021 - Current

Call Center Floor Lead

American Greetings
05.2021 - 12.2021

Reseller Specialist

Apple
12.2019 - 05.2021

Shift Supervisor

Starbucks
11.2018 - 05.2021

Crew Member

Chipotle Mexican Grill
03.2017 - 03.2018

Associate Trainer | Catering Coordinator

Panera Bread
01.2016 - 03.2017

Associate of Business Administration - Business Management

Lorain County Community College

Associates of Applied Science in Digital Forensics -

Lorain County Community College

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Sarah Husk