Sarah Ivers
Pocatello,ID
Summary
Dependable individual with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Crew Member
Coldstone Creamy
Pocatello, ID
07.2024 - 05.2025
- Engaged with customers to provide a friendly and welcoming atmosphere.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Engaged in friendly conversations with customers to enhance their dining experience. while taking orders and promoted positive image for business.
- Operated cash register and processed transactions accurately and efficiently.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Took orders from patrons and input selections into store computer system.
- Collaborated with team members to ensure smooth service during peak hours.
- Restocked supplies and ingredients to ensure availability for daily operations.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Maintained an organized work area to ensure efficient operations.
- Followed food safety guidelines to maintain product quality and hygiene standards.
- Adhered to health department regulations regarding food handling procedures.
- Resolved customer complaints in a professional manner.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
Pocatello High School
Pocatello, IDSkills
- Customer service
- Cash handling
- Telephone etiquette
- Time management
- Task prioritization
- Multitasking and organization
- Dependability
- Willingness to learn
- Communication skills
- Conflict resolution
Certification
- Word 2019 Associate - 03/01/2023
- Heartsaver First Aid CPR AED - 01/15/2025
- Assistance with Medication - 02/25/25
- Excel 2019 Associate - 05/20/25
- National Workplace Readiness Skills Certification - 10/07/25
- Certified Pharmacy Technician - 06/22/2026
Timeline
Crew Member
Coldstone Creamy
07.2024 - 05.2025
Pocatello High School