Sarah McCauley

Operations

• Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members.
• Supervises the control of the store money including armored car pickups, safe deposits, change orders and oversees all cash reports and time records.
• Implements store organization through proper hiring and placement, scheduling of work assignments and delegation.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Business Performance Management

• Analyzes financial and performance data; develops action plans to increase sales and control costs.
• Reviews KPIs daily and discusses wins and opportunities with district management and team.
• Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance the performance of the pharmacy, ensuring support during busy periods, including serving as a pharmacy technician and certified immunizer.

People and Performance Management

• Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition.
• Makes hiring, promotion and termination decisions. Addresses issues and disciplines store team members, engages with Employee Relations as appropriate.
• Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision through transparency.

Customer Experience

• Monitors the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience.

• Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
• Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
• Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
• Ensured seamless execution of events with diligent planning and attention to detail.
• Conducted regular team meetings to discuss goals, expectations, challenges, successes, as well as areas of improvement within the department.
• Monitored employee performance, providing constructive feedback for continuous improvement.